pgsTerms of Use
When you open an account on our pgs platform, you agree to the conditions set out in this document. Our terms cover account creation, deposits and withdrawals, bonus eligibility, dispute handling, and the jurisdictional scope of our service. We wrote these terms to be clear about what we expect from you and what you can expect from us.
Our pgs service is available only where local law permits your access and participation. We do not offer our platform in jurisdictions where online gaming is prohibited by law. You are responsible for verifying that your use of pgs complies with the laws of your own location before opening an account.
This guide walks through the key areas of our pgs terms—account opening, payment methods, bonus rules, and how we handle disputes. Our support team in Jakarta, Bandung, Surabaya, Medan, and Semarang can answer specific questions about these terms during business hours.
Account opening and eligibility on pgs
To open an account on our pgs platform, you provide an email address, create a password, and confirm your contact details. We do not require immediate identity verification—you can browse our games and explore markets with a basic account. However, before placing your first real-money bet or making a withdrawal, we ask you to complete KYC (Know Your Customer) verification.
Our pgs KYC process requires a valid national ID or passport, proof of address (utility bill or bank statement), and phone number confirmation. We review these documents within one business day. Once verified, your pgs account is fully activated. If we cannot verify your documents or if we detect inconsistencies, we will contact you with next steps or inform you that your account cannot proceed.
You must be of legal age in your jurisdiction to open an account on pgs. By creating an account, you confirm that you meet the age and eligibility requirements of your local law. We do not knowingly accept accounts from users in jurisdictions where our service is prohibited. If we discover you have opened an account from a restricted location, we reserve the right to suspend or close your account and refund any remaining balance according to our standard withdrawal procedures.
Identity verification on pgs
We use your verified identity to comply with anti-money-laundering standards and prevent fraud. Your KYC data is stored securely and used only for account administration. For details, see our privacy policy
Deposits and withdrawals on our pgs platform
Our pgs platform accepts deposits through six major Indonesian payment channels: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. We also support bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposits are processed immediately after you confirm the transaction on your payment app or bank portal. Your balance updates within seconds and is ready for slots, live casino, esports betting, or any other pgs game.
We do not charge deposit fees on pgs, though your bank or payment provider may apply their own charges. Withdrawals use the same payment method you used to deposit—we cannot send funds to a different account. Withdrawal requests are reviewed within one business day. Once approved, funds are transferred to your payment method within standard banking windows, typically one to two business days depending on your bank.
We may decline a withdrawal request if we detect fraud indicators, incomplete KYC, or suspicious transaction patterns. In such cases, our pgs support team contacts you to clarify. You can request withdrawal status through our support team—response time is typically within one business day. If you have a dispute about a withdrawal or balance, contact us immediately with transaction details, and we investigate within two business days.
Bonus terms and tournament eligibility
Our pgs platform runs daily and weekly slot tournaments, esports competitions, and live casino leaderboards. We do not offer fixed bonus amounts—instead, we structure these events as scheduled competitions with prize distributions determined by final rankings. Entry is optional; you are never required to join a tournament to use our platform.
If our pgs platform offers a welcome bonus or promotional credit to a new account, the terms of that offer are displayed at signup. Bonuses typically come with conditions—playthrough requirements, game restrictions, or time windows. We specify these conditions clearly before you accept any bonus. If you decline a bonus offer, your account functions normally without it.
Tournament results are final once our pgs system processes the event. We do not adjust rankings or payouts after the event closes, except if we discover a technical error. Disputes about tournament outcomes must be reported within 24 hours of the event conclusion. Our support team investigates and provides a decision within two business days.
Account conduct and prohibited activities on pgs
When you use our pgs platform, you agree not to engage in fraud, collusion, money laundering, or any illegal activity. You cannot use multiple accounts to manipulate tournaments or exploit bonuses. We monitor for unusual betting patterns, rapid account opening, and coordinated play. If we detect such activity, we reserve the right to suspend or close your account without notice and forfeit any balance.
You cannot share your account credentials with others or allow another person to use your pgs account. You are solely responsible for keeping your password secure. If you lose access to your account, contact our support team immediately. We can initiate a password reset through your registered email within one business day. Do not use pgs for any purpose that violates the laws of your jurisdiction.
Our pgs platform logs all activity—game plays, bets, deposits, withdrawals, and login events. We retain this data for anti-fraud and regulatory purposes. If we need to investigate a claim or dispute, we may request additional information from you. Failure to cooperate with our investigation may result in account closure.
Dispute resolution and liability
If you have a complaint about our pgs service—a bet settlement, a withdrawal delay, or a technical issue—contact our support team first. We respond to most inquiries within one business day. If we cannot resolve your complaint through support, you may request a formal review. We investigate and provide a written decision within five business days.
Our pgs platform operates "as is"—we do not guarantee uninterrupted service, and we are not liable for temporary outages, connection delays, or lost internet connectivity on your end. We do not guarantee specific odds, payout frequencies, or tournament outcomes. Slot results are random and determined by certified RNG (random number generator) software. Live casino and sportsbook odds are set by our pgs team and may change without notice.
Our liability for any claim arising from your use of pgs is limited to the amount you have deposited into your account. We are not liable for indirect, consequential, or punitive damages. By using pgs, you accept these liability limits and dispute resolution procedures.
Our pgs service scope and jurisdiction notice
Our pgs platform operates a gaming and sportsbook service with slot games, live casino tables, esports betting, and traditional sports coverage. We offer DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer payment methods. Our service is available only in jurisdictions where online gaming is permitted by law. We do not operate in jurisdictions where such services are prohibited.
You are responsible for determining whether our service is legal in your location before opening an account. We do not provide legal advice about gaming regulations in your area. If you are uncertain, consult local authorities or a legal professional. By opening an account on pgs, you affirm that you have verified the legality of our service in your jurisdiction and that you meet all local eligibility requirements.
These terms are governed by the applicable laws of the jurisdictions where our pgs service operates. Any disputes arising from your use of pgs will be resolved through our internal dispute process first, followed by arbitration or court proceedings only if necessary. These terms may be updated periodically—we will notify you of material changes by email. Your continued use of pgs after a change constitutes acceptance of the updated terms.
Related resources
Legal and jurisdiction information
Service availability
Our pgs service is offered only in jurisdictions where online gaming is legally permitted under local law. We do not name specific countries or regions as "legal" or "illegal"—that determination is made by applicable law in each location. Before opening an account, you must verify that our service is available and lawful in your jurisdiction. We operate our pgs platform according to the regulatory frameworks of the regions where we provide service. If you attempt to access pgs from a jurisdiction where we do not offer service, you may not be able to complete registration or deposit funds. We continuously review our service scope and may expand or restrict access based on legal developments. If you have questions about whether pgs is available in your location, contact our support team—they can provide general guidance based on your stated location, though they cannot offer legal advice. Our pgs platform reserves the right to suspend or terminate service in any jurisdiction without notice if legal circumstances change. If we cease service in your location, we will assist you in withdrawing your account balance through standard withdrawal procedures.
Account eligibility
To open an account on pgs, you must meet the age and eligibility requirements of the law applicable to your jurisdiction. We do not specify a single global age threshold—instead, you must comply with the age of majority and gaming eligibility rules where you reside. By creating an account on pgs, you confirm under penalty of perjury that you meet all legal requirements. We will ask for identity verification during our KYC process, and we use that verification to confirm your eligibility. If we discover that you do not meet eligibility criteria—for example, if your ID shows you are below the legal age in your jurisdiction—we will close your account and refund your balance according to our withdrawal procedures. We do not knowingly permit account creation by ineligible users, and we actively monitor for age misrepresentation. If someone opens an account using a false identity or borrowed documents, we will close that account, forfeit any balance, and may report the activity to relevant authorities. Your continued use of your pgs account affirms that you remain eligible and that all information you provided during registration is accurate and current.
Local-law responsibility
You are solely responsible for understanding and complying with the laws of your own jurisdiction before accessing pgs. We cannot provide legal advice about whether our service is permitted in your location. Gaming laws vary widely—some jurisdictions permit online gaming under specific licenses, others prohibit it entirely, and others operate in gray areas with unclear regulation. It is your obligation to research your local laws and make an informed decision about whether to use pgs. We do not warrant that our service is legal where you are located. By opening an account, you accept full responsibility for verifying legality in your jurisdiction. If your local law prohibits online gaming or restricts access to platforms like pgs, you should not open an account. If you use pgs in violation of your local law, any resulting legal consequences are your responsibility alone, not ours. We may close your account if we believe you are accessing pgs from a jurisdiction where service is prohibited, and we reserve the right to forfeit your balance in such circumstances. Some jurisdictions treat online gaming accounts as taxable income—you are responsible for reporting and paying any taxes owed on your pgs activity according to your local tax law.
Data and privacy scope
We collect personal data during account creation and verification—name, email, phone number, identity document, and address. This data is used solely for account administration, fraud prevention, and regulatory compliance. We store KYC documents securely according to industry standards. We do not sell or share your data with third parties except where required by law or to fulfill payment processing. Our privacy policy details our complete data practices, including data retention, encryption, and your rights regarding your information. During your account activity, we log all transactions—deposits, withdrawals, game plays, bets—and timestamps of these actions. We retain transaction logs for a minimum of five years for anti-money-laundering and fraud investigation purposes. If we receive a legal request (subpoena, warrant, or regulatory inquiry), we may disclose your data to authorities as required. We use industry-standard encryption (HTTPS) and session management to protect your account. We recommend enabling two-factor authentication (2FA) for additional security. If you wish to access, correct, or delete your personal data, contact our support team. We will respond to data-access requests within ten business days, subject to legal obligations.
Contact for legal inquiries
If you have legal or compliance questions about our pgs service, contact our support team through your account dashboard or via email. Our team operates during business hours and responds to most inquiries within one business day. For urgent legal matters, our escalation team can prioritize your request. We maintain support operations across Jakarta, Bandung, Surabaya, Medan, and Semarang to serve users across Indonesia. If you have a dispute with pgs that cannot be resolved through our standard support process, you may request formal dispute resolution. We will investigate your claim and provide a written response within five business days. If you remain unsatisfied, you may escalate to arbitration or court proceedings according to the laws of your jurisdiction, though such proceedings are subject to the liability limits set out in these terms. For regulatory or licensing inquiries, our legal team can be contacted through official channels. We do not provide legal advice, but our support team can explain how our pgs terms apply to your specific situation. Response times for complex legal inquiries may exceed one business day. All communication with our pgs support team should include your account number, email address, and a clear description of your issue.